Terms & Conditions

Welcome to the official website of MDL Healthcare Pvt. Ltd. By accessing or using our website and services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our platform.

1. Eligibility

To use our services, you must be at least 18 years old. Individuals below 18 years may access the website only under the supervision and consent of a parent or legal guardian. Purchases on our website can only be made by authorized adults using valid payment methods.

2. User Account

When creating an account with MDL Healthcare Pvt. Ltd., you agree to provide accurate, complete, and up-to-date information. You are responsible for maintaining the confidentiality of your login credentials and all activities conducted through your account. If you suspect unauthorized access, please contact us immediately.

3. Order Cancellation

Customers may request cancellation of an order before it is dispatched. Once the order has been shipped, cancellation requests will be handled according to our Return & Refund Policy.

4. Delivery Policy

We strive to ensure safe and timely delivery of all orders. Our delivery partners may contact you before delivery for confirmation. In case you are unavailable, another delivery attempt may be scheduled as per courier policies.

5. Payment & Credit Card Usage

Customers are advised to use their own authorized payment methods while placing orders. MDL Healthcare Pvt. Ltd. reserves the right to cancel any order suspected of fraudulent or unauthorized payment activity.

6. Product Warranty

Certain products available on our website may carry manufacturer warranties. Warranty coverage, terms, and conditions will vary depending on the product and brand.

7. Changes to Terms

MDL Healthcare Pvt. Ltd. reserves the right to update, modify, or revise these Terms & Conditions at any time without prior notice. Continued use of the website after changes are posted constitutes your acceptance of the updated terms.

8. Reservation of Rights

We reserve the right to modify, discontinue, or replace any service, product, offer, or website content at our sole discretion without prior notice.

9. Website Availability

While we make every effort to ensure uninterrupted access to our website, we do not guarantee that the website will always operate error-free or without interruptions due to technical or maintenance issues.

10. Use of Website Content

All website content including text, graphics, logos, images, product descriptions, designs, and software is the intellectual property of MDL Healthcare Pvt. Ltd. and is protected under applicable copyright and trademark laws. Unauthorized reproduction or distribution is strictly prohibited.

11. Disclaimer of Warranties

All information, products, and services on this website are provided on an “as is” and “as available” basis. MDL Healthcare Pvt. Ltd. does not guarantee the accuracy, completeness, or reliability of website content and disclaims all warranties to the fullest extent permitted by law.

12. Limitation of Liability

MDL Healthcare Pvt. Ltd. shall not be held liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use this website, products, or services.

13. Third-Party Links

Our website may contain links to third-party websites for user convenience. We are not responsible for the content, security, or practices of external websites and accessing them is at your own risk.

14. User Conduct

You agree not to misuse the website or engage in any unlawful, harmful, fraudulent, abusive, or disruptive activities. Posting or transmitting objectionable, offensive, or unauthorized material is strictly prohibited.

15. Intellectual Property Rights

All trademarks, brand names, logos, and service marks displayed on this website are the property of MDL Healthcare Pvt. Ltd. or their respective owners and may not be used without written permission.

16. Product Information & Pricing

We strive to ensure accurate product descriptions and pricing. However, errors may occasionally occur. MDL Healthcare Pvt. Ltd. reserves the right to correct inaccuracies, update information, or cancel orders if incorrect pricing or product details are displayed.

17. Reviews & User Feedback

Customers may submit reviews, ratings, or comments on products and services. By posting such content, you grant MDL Healthcare Pvt. Ltd. the right to use, reproduce, and publish the content for promotional or operational purposes.

18. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and safeguard your personal information.

19. Security

We implement reasonable security measures to protect customer information. However, no digital platform can guarantee complete security against unauthorized access or cyber threats.

20. Termination of Access

MDL Healthcare Pvt. Ltd. reserves the right to suspend or terminate user access to the website at any time for violations of these Terms & Conditions or for any other reason deemed necessary.

21. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of India. Any disputes arising from the use of this website shall fall under the exclusive jurisdiction of the courts of New Delhi, India.

22. Entire Agreement

These Terms & Conditions, along with our Privacy Policy and other applicable policies, constitute the complete agreement between the user and MDL Healthcare Pvt. Ltd. regarding website usage.

23. Contact Information

For any questions, concerns, or support related to these Terms & Conditions, please contact MDL Healthcare Pvt. Ltd. through the contact details provided on our website.