Return & Refund

At MDL Healthcare Pvt. Ltd., customer satisfaction is our top priority. We strive to deliver high-quality healthcare and wellness products in perfect condition. However, if you receive a damaged, defective, or incorrect product, we are here to assist you.

Refund & Replacement Eligibility

Customers may request a refund or replacement if:

• The product received is damaged, defective, or incorrect
  
• The request is made within 2 days of delivery
  
• The product is unused and returned in its original packaging
  

Please note that products that have been opened, used, or damaged after delivery may not qualify for a refund or replacement.

Return Process

If your return request is approved, the product must be returned to us within 15 days from the date of delivery. Customers are responsible for return shipping charges unless the return is due to our error or a damaged product.

Once the returned item is received, our team will inspect the product to verify eligibility under our policy.

Refund Processing

After successful inspection and approval:

• Refunds or replacements will be processed within 7 business days
  
• Refunds will be issued through the original payment method whenever applicable
  

Damaged Products

We take special care in packaging and shipping all orders securely. In the rare event that you receive a damaged product, please contact us immediately with relevant details and images of the product/package for faster resolution.

Important Notes

• Refunds and replacements are subject to verification and approval by MDL Healthcare Pvt. Ltd.
  
• Shipping charges may be non-refundable unless the issue is caused by our side.
  
• Certain healthcare or hygiene-related products may not be eligible for return due to safety reasons.
  

Contact Us

If you have any questions regarding our Refund & Replacement Policy, feel free to contact our customer support team.

MDL Healthcare Pvt. Ltd.

Email: info@mdlhealthcare.com
Website: www.mdlhealthcare.com